Returns and Returns Policy

We are not required to provide a refund or replacement if you change your mind.

You are entitled to return your product to receive a refund or exchange if your product is either:

  • Faulty.
  • Physically damaged.
  • Is significantly different from the sample or description

If the product requires warranty inspection by our suppliers – freight charges may apply. The length of time for warranty repairs do vary, we will however try to keep you informed and up-to-date throughout the process.

  • Music City Cairns reserves the right to decline any returns that do not comply with our store return policy.
  • Shipping costs are non-refundable.
  • If you require a return for whatever reason, contact us to request a return of your item.
  • We only accept returns if your product is in original condition with all original packaging and proof of purchase.

If you have any questions please don’t hesitate to contact us on (07) 4051 68261 or at

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